Dustin Curtis — Dear American Airlines
Interesting:
- Designer dreams up a redesign of American Airlines’ website and chastises the company (particularly their design department)
- An employee from the AA design group writes back to say, “You’re right.”
- AA fires said employee for breaking their NDA.
Lots to take away from this. For me, most of all is that I’ve been in this employee’s shoes and this story reaffirms that I will make sure to never be wearing shoes like his in a company like that again. It sounds clear that AA is a seriously messed up company, and, as folks have said, the original critique is a little naive of the situation: A little screenshot does not a website make.